General FAQs
❓ General FAQs
❓ Why do you verify users?
🔐 Verification ensures that every person on the platform is real, authenticated, and compliant, protecting buyers, sellers, and agents from fraud while maintaining a trustworthy marketplace.
❓ How long does verification take?
⏳ Verification typically takes 1–3 business days, depending on document quality and the volume of registration requests.
❓ What if my verification is rejected?
📩 If verification is not approved, you will receive a notification with the reason and instructions so you can correct the issue and resubmit your documents.
❓ Can I use the platform before verification is complete?
🚫 No — full platform access is available only after verification and account activation to ensure a secure and trusted environment.
❓ What documents are required for verification?
📑 Users may need to provide valid ID proof, contact details, and role-specific documents such as property ownership papers or agent licenses.
❓ Why is document verification important?
🛡️ It helps confirm that users are legitimate buyers, property owners, or licensed agents, reducing the risk of scams or false listings.
❓ Will my personal information remain secure?
🔒 Yes — all submitted documents and personal information are handled securely and used only for verification purposes.
❓ Can I update my information after verification?
✏️ Yes — once your account is active, you can log in and update certain personal or profile details anytime.
❓ Do agents require additional verification?
🏢 Yes — agents must provide professional credentials and license documentation to confirm they are authorized to operate.
❓ Will I be notified once verification is complete?
📧 Yes — once your account is verified, you will receive login credentials and activation confirmation via email or SMS.
❓ Can I reapply if my verification fails?
🔄 Yes — you can correct the required details and resubmit your documents for another verification review.