General FAQs

❓ General FAQs

❓ Why do you verify users?

🔐 Verification ensures that every person on the platform is real, authenticated, and compliant, protecting buyers, sellers, and agents from fraud while maintaining a trustworthy marketplace.

❓ How long does verification take?

⏳ Verification typically takes 1–3 business days, depending on document quality and the volume of registration requests.

❓ What if my verification is rejected?

📩 If verification is not approved, you will receive a notification with the reason and instructions so you can correct the issue and resubmit your documents.

❓ Can I use the platform before verification is complete?

🚫 No — full platform access is available only after verification and account activation to ensure a secure and trusted environment.

❓ What documents are required for verification?

📑 Users may need to provide valid ID proof, contact details, and role-specific documents such as property ownership papers or agent licenses.

❓ Why is document verification important?

🛡️ It helps confirm that users are legitimate buyers, property owners, or licensed agents, reducing the risk of scams or false listings.

❓ Will my personal information remain secure?

🔒 Yes — all submitted documents and personal information are handled securely and used only for verification purposes.

❓ Can I update my information after verification?

✏️ Yes — once your account is active, you can log in and update certain personal or profile details anytime.

❓ Do agents require additional verification?

🏢 Yes — agents must provide professional credentials and license documentation to confirm they are authorized to operate.